Customer Accommodation

All Orders are Stored in Your Database

Every ShopDirect ecommerce software package comes with an SQL database which drives the dynamic functionality of your online store. This database is fully setup and ready to safely store and exclusively maintain all of your valuable order information and customer histories. The database comes ready to accept data through your online administration panel.

Live Order Tracking

Your customers can track both the status of their orders and the location of any shipment. Your storefront contains a login area where your customers can access real time order tracking information as well as any notes posted by you regarding their orders.

Customer Order History

Customers can track their orders, view their history and save their personal information for future "quick-checkout". When customers view their order history, they retain the added benefit of a "Reorder" button adjacent to each of their previous orders. This makes it even easier for them to replace previous orders. This feature is great for supply companies, restaurants or grocery stores that have customers who consistently place repeat orders.

Automated Confirmation Emails

The ShopDirect e-commerce software includes automated confirmation email functionality to update customers throughout each step of the fulfilment process. Through the administration panel, you can notify customers when an order has been received, processed and shipped. The email that notifies the customer that an order has shipped will contain full tracking information as well as a tracking link for quick tracking purposes.

Repeat Customer Recognition

Greet your returning customers automatically! Offer special loyalty programs such as discounts or free gifts. Taking advantage of this feature within your shopping cart boosts consumer loyalty.

Discounts and Loyalty Programs

Cater to your loyal customers by offering discounts and promotional loyalty programs.

Newsletter Management

Keep your client's up-to-date with new products and specials and enhance your sales by sending out a regular newsletter from your ShopDirect Storefront. Create text-based and/or HTML based newsletters and send your campaigns to your entire or a selected portion of your customer subscription listing (all stored in your own database).

Affiliate Programs

Take advantage of popular affiliate programs to boost your marketing efforts and increase overall sales, or use the built-in affiliate programme to build your own network. Contact us for more information.

Password Restricted Wholesale Entry

Sell both wholesale and retail through the same online storefront! When dealers or wholesalers arrive at your website, they simply enter a login and password which you provide to them. Once logged in, this displays their own personal price levels, discounts and features. You can even set an unlimited number of these levels through the ShopDirect’s powerful B2B and B2C Features.